For our second #ShopfloorEngage Favourite we will be looking at this conversation from Hobbycraft Bath which is in regards to a stock enquiry from a customer. In this conversation Hobbycraft Bath's customer Paddy has reached out to the store with a photo of an advent calendar that he made using Hobbycraft's Christmas fabric last year. Paddy has then enquired whether the store have anything similar in stock this year. This is a good example of how your customers can use a plat

At SocialRetail Group we want to celebrate colleagues on the shop floor whilst offering inspiration to how you can start a conversation with your customers. Therefore, we are introducing #ShopfloorEngage Favourites where we will be looking at our favourite conversations that we have seen across the week. Without further ado our first #ShopfloorEngage Favourite comes from Hobbycraft Lincoln. This conversation is based around 'customer makes' and is an example of how a relation