So for this week's ShopfloorHeroes feature, I would like to nominate our very own shop floor hero, Emma-Louise Meadows!! For the last academic year, Emma has been working as a full time Business Placement Student from Henley Business School in Social Retail Group. She started working in her first year and wanted to do her placement with SRG so I said yes last year. So every week she reads and analyses around 2,000 store tweets and shop floor conversations from our awesome c

Store colleague Alex from Coffee #1 at the Friary in Cardiff is a shop floor hero! Earlier this year in April, the #ShopfloorHeroes blogpost series was born. We created this series because we wanted to bring the focus back to the awesome talent of shop floor workers. In the past few months we have exclusively featured our awesome client Hobbycraft. Recently we've been thinking how great it would be to use this platform to recognise shop floor workers from other businesses as

Hobbycraft Rushden Lakes are our hero store this week for the awesome news update broadcasts they have been sharing with their followers on Twitter! As part of our Shopfloor Engage app we have determined the five tasks shop floor colleagues can do to create exceptional customer service on Twitter. These tasks are made up of: 1. Welcoming new followers into the store 2. Responding to customer mentions 3. Messaging customers privately 4. Broadcasting product feature / offer

This week's #ShopfloorHeroes blogpost is all about broadcasts. As part of our ShopfloorEngage App we have determined the five tasks Shop floor colleagues can do to create exceptional customer service. These tasks are made up of: i) welcoming new followers into the store ii) responding to customer mentions iii) messaging customers privately iv) broadcasting product feature / offers v) broadcasting store news updates We have selected three of our favourite product feature/ offe