Hello and welcome back to this week's #ShopfloorHeroes blogpost! We hope you have had a good week and are looking forward to the weekend. This week, we wanted to feature some of the awesome broadcasts we have seen over the past week. Over the past month, we have seen a big focus on inspiration (colleague makes) and news updates from Hobbycraft stores. For this week's blogpost we have selected some of our favourite broadcasts to offer you some inspiration when you are tweeting

Happy Friday! We hope you have had a good week and are looking forward to the weekend. Welcome back to our weekly #ShopfloorHeroes blogpost where we celebrate some of the awesome broadcasts and (or) conversations we have seen from Hobbycraft stores over the past week. We love celebrating the great customer service stores have offered through their store Twitter accounts. This week, we wanted to focus on customer make conversations and have selected two conversations from Hobb

We've made it to Friday! We are keeping it short and sweet this week but before you sign-off for the weekend we wanted to share some awesome tweets we have seen from Hobbycraft stores over the past week as well as a fab conversation from Hobbycraft Colchester. It's been great to see store's letting their local customers know which colleagues are working in store. Even though stores are closed at the moment for normal shopping, tweets such as these are great as they let custom

Welcome back to our weekly #ShopfloorHeroes blogpost, we hope you are keeping well! As England heads into its second lockdown, we wanted to take some time (as we do each week) to celebrate shop floor workers and the amazing work they have been doing. Over the past week, Twitter has proved especially useful for stores as they have been able to update their customers with what is happening in their local store. Below are a few tweets from Hobbycraft stores letting their custome

It's #meettheteammonday and we wanted to introduce the awesome people we have working at SRG! Currently in the Social Retail team there is Pete Doyle(Founder and CEO), Ella Bernie (Social Media Analyst), Emma Meadows (Social Media Analyst) and Alice Powell (Social Media Analyst). Pete who is the founder and CEO of Social Retail Group! Pete founded SRG on 4th July 2008, this day was deliberately picked as he wanted it to be his own independence day where he could build a new a