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Conversations with customers on Twitter | #ShopfloorHeroes

Welcome back, we hope you had a lovely Easter weekend and thank-you for tuning back in for another instalment of our #ShopfloorHeroes blogpost. For this week's post we have selected a couple of conversation we have seen over the past week which feature some great online customer service from Hobbycraft's store colleagues. The beauty of shop floor social is that it offers stores and colleagues the opportunity to transfer their customer service skills onto an online platform su

Happy Easter! | #ShopfloorHeroes

Happy Easter! We hope you are looking forward to the long weekend ahead and have some fun Easter activities planned! For this week's #ShopfloorHeroes blogpost we wanted to feature some of the awesome seasonal broadcasts we have seen from Hobbycraft stores in the build up to Easter. Seasonal tweets offer a good opportunity for stores to buildup excitement around products and for Hobbycraft stores, it allows colleagues to showcase their amazing makes using products and supplies

Colleague features from Hobbycraft Yeovil | #ShopfloorHeroes

Hello and welcome back to our #ShopfloorHeroes blogpost. Similarly to last week we have selected another 'hero store' to showcase in this week's post. Hobbycraft Yeovil is our 'hero store' for the awesome colleague features they have been sharing over the past week. Colleague features are a fantastic way to let your customers on Twitter know who works in their local store. They can also offer the opportunity to highlight colleague expertise which is useful for customers when

Customer make conversations from Hobbycraft Hull | #ShopfloorHeroes

Hello and welcome back to our #ShopfloorHeroes blogpost, this month is flying by but we hope you are all keeping well and enjoying the (slightly) nicer weather! For this week's blogpost we have selected Hobbycraft Hull as our 'hero store' for the awesome conversations they have been having with their customers on Twitter regarding their current makes and projects. It is great to see the store taking the time to have conversations with their customers as this can help to build

Celebrating colleague skill and expertise | #ShopfloorHeroes

Hello and welcome back to another #ShopfloorHeroes blogpost where we highlight some of the fantastic content we have seen from our awesome client, Hobbycraft, over the past week. We hope that you have had a good week and are excited to see what Hobbycraft broadcasts we have featured in this week's post! We've mentioned before that Hobbycraft stores often celebrate and promote their colleagues expertise on Twitter by sharing their makes. We think this is awesome! Store Twitter

Hobbycraft Reading and the Banksy | #ShopfloorHeroes

Goodbye February and hello March! Thank-you for tuning in to our latest #ShopfloorHeroes blogpost, this week we will be taking a look at a fantastic tweet we saw from Hobbycraft Reading earlier this week. They ROCK! Hobbycraft Reading have done an awesome job at creating an engaging and eye-catching tweet providing their followers with up-to-date information of exciting developments in their local area. A 'potential' Banksy has popped up in an area that is very close to the s

#ShopfloorHeroes |26.02.21

Happy Friday, we hope you have all had a good week and thank-you for tuning in to our next #ShopfloorHeroes blogpost! For this week’s post we have selected Hobbycraft Greenwich as our ‘hero store’. The store has shared some good inspiration with their customers and have even shared a video of their project. The store's initial tweet has sparked some interest amongst their followers. One of the store’s followers has reached out to mention how gorgeous the book spine that the s

#ShopfloorHeroes | 19.02.21

February is flying by! Welcome back to another #ShopfloorHeroes blogpost. As we do each week, we have selected some of the awesome broadcasts/ conversations we have seen from Hobbycraft stores across the past week to share with you. For this week's post we have selected three of our favourite broadcasts. As we have mentioned previously, it has been great to see colleagues sharing inspiration for their customers whilst the stores are closed. Hobbycraft Taunton has shared this

#ShopfloorHeroes | 12.02.21

Hi there, welcome back to this week's #ShopfloorHeroes blogpost. We hope everyone is keeping well and is looking forward to the weekend! This week we have selected a hero store, Hobbycraft Southampton. The store have been sharing a lot of inspiration with their customers recently including colleague makes. They have also shared some great projects from Hobbycraft's ideas hub too. We loved this short conversation that the store had with their customer, Sue. It is great to see

#ShopfloorHeroes | 05.02.21

Happy February and welcome back to our #ShopfloorHeroes blogpost where we feature some of the awesome tweets and conversations we have seen from Hobbycraft stores over the past week. For this weeks post we have selected Hobbycraft Taunton as our hero store for some of the tweets they have been sharing recently. We can see that the store have taken some great photos to feature on their Twitter account which work well to highlight some of the amazing products that Hobbycraft ha

#ShopfloorHeroes | 29.01.21

January has flown by and we can't believe that we are already a month into 2021. Similarly to last week, for this week's blogpost we wanted to take a look at a few more of the inspirational tweets we have seen from Hobbycraft stores. Many online news articles and reports suggest that crafting has seen a resurgence in the past year, especially with lockdowns. For many, crafting has become an integral part of improving mental health and is widely used for mindfullness. Througho

#ShopfloorHeroes | 22.01.21

January is flying by! We had Blue Monday this week but we want to make sure it's a happy Friday by welcoming you back to our #ShopflooHeroes blogpost and sharing some of our favourite broadcasts or conversations from the week from Hobbycraft stores. This week, we have selected a few of the awesome inspirational tweets that we have seen from various Hobbycraft stores. It has been fantastic to see all of the fantastic talent being shared by store colleagues to keep their custom

#ShopfloorHeroes | 15.01.21

Happy Friday! We hope that everyone has had a good week and is looking forward to a restful weekend. As we do every week, we are back to share some more of the awesome content that we have seen from Hobbycraft stores over the past week. For today's blogpost we wanted to focus upon transforming your store's Twitter into a platform for conversation and great customer service. We have selected some tweets that showcase store colleagues welcoming new followers on Twitter. A welco

#ShopfloorHeroes | 08.01.21

Hello and welcome back to our #ShopfloorHeroes blogpost, although Christmas was a a little different for many this year we hope that you still enjoyed yourself and hopefully had a restful break! For this weeks blogpost, we want to highlight some of the store broadcasts we have seen from our awesome client Hobbycraft recently. We love seeing all of the creative broadcasts from Hobbycraft stores, it is great to see a lot of stores including colleagues in photos too. This is a g

#ShopfloorHeroes | 18.12.20

Hello and welcome back to this week's #ShopfloorHeroes blogpost. This will be our last one for a couple of weeks as next Friday is Christmas!! We hope you are as excited as we are and are now well and truly in the Christmas spirit! As we featured some conversations last week, for this week's blogpost we wanted to feature some of the awesome tweets we have seen in the run up to Christmas from Hobbycraft stores. Stores have been working hard to keep customers updated on Twitter

#ShopfloorHeroes | 11.12.20

December is flying by and it's now only 14 days until Christmas! As we shared some festive tweets last week, for this weeks #ShopfloorHeroes blogpost we wanted to focus on conversations. We have selected two short conversations from Hobbycraft stores which are similar as both conversations began when the store's customers reached out to ask about queuing times and quieter times for them to come in and shop. Our first conversation comes from Hobbycraft Colchester. Store collea

#ShopfloorHeroes |04.12.20

Happy December! November has been a long month but we are glad that Christmas is in sight! To kick of the first blogpost of December we thought that it would only be right to feature some seasonal tweets to get everyone in the festive spirit. We have selected three tweets from the week to share with you. These are all from various Hobbycraft stores. We hope that the following tweets will offer you some inspiration to start tweeting for your own store. Remember, if you would l

#ShopfloorHeroes | 27.11.20

Hello and welcome back to this week's #ShopfloorHeroes blogpost! We hope you have had a good week and are looking forward to the weekend. This week, we wanted to feature some of the awesome broadcasts we have seen over the past week. Over the past month, we have seen a big focus on inspiration (colleague makes) and news updates from Hobbycraft stores. For this week's blogpost we have selected some of our favourite broadcasts to offer you some inspiration when you are tweeting

#ShopfloorHeroes | 20.11.20

Happy Friday! We hope you have had a good week and are looking forward to the weekend. Welcome back to our weekly #ShopfloorHeroes blogpost where we celebrate some of the awesome broadcasts and (or) conversations we have seen from Hobbycraft stores over the past week. We love celebrating the great customer service stores have offered through their store Twitter accounts. This week, we wanted to focus on customer make conversations and have selected two conversations from Hobb

#ShopfloorHeroes | 13.11.20

We've made it to Friday! We are keeping it short and sweet this week but before you sign-off for the weekend we wanted to share some awesome tweets we have seen from Hobbycraft stores over the past week as well as a fab conversation from Hobbycraft Colchester. It's been great to see store's letting their local customers know which colleagues are working in store. Even though stores are closed at the moment for normal shopping, tweets such as these are great as they let custom

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Conversations with customers on Twitter | #ShopfloorHeroes

Happy Easter! | #ShopfloorHeroes

Colleague features from Hobbycraft Yeovil | #ShopfloorHeroes

Customer make conversations from Hobbycraft Hull | #ShopfloorHeroes

Celebrating colleague skill and expertise | #ShopfloorHeroes

Hobbycraft Reading and the Banksy | #ShopfloorHeroes

#ShopfloorHeroes |26.02.21

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Conversations with customers on Twitter | #ShopfloorHeroes

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