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Shopfloor Engage

Shopfloor Engage (R) 


This policy governs how Social Retail Group will process the personal data of our customers or users of our website at (“Website”) and/or users of our platform which is accessible at or any services associated with that platform ("Platform”).

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998, the data controller is Social Retail Limited, trading as Social Retail Group, a company incorporated and registered in England and Wales with company number 06638459 whose registered office is at Work.Life / The White Building, 33 Kings Road, Reading Berks RG1 3AR (“we”).  Our data protection officer who you may contact in relation to any queries or requests regarding this policy or our processing of your data is Pete Doyle. He can be contacted at


We may collect and process the following data about you:

  1. Information you give us (“Submitted Information”): You may give us information about you by filling in forms on the Platform, the Website and/or our other websites (together “our Sites”), or by corresponding with us (for example, by e-mail or chat). This includes information you provide when you subscribe to use the Platform or register with our Sites when you report a problem with the Platform or any of our Sites. The information you give us may include your name, address, e-mail address and phone number, username, password and other registration information, financial and credit card information, your location, and details of your progress through or use of the Platform. 

  2. Information we collect about you and your Device. Each time you visit one of our Sites or use the Platform we may automatically collect the following information:

    1. Device Information: technical information, including the type of device you use to access the Platform or Sites (“Device”), a unique Device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use and time zone setting; 

    2. Log Information: details of your use of the Platform or your visits to any of our Sites including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or to track your use of the Platform or Sites; 

    3. Location information: We may also use GPS technology or other technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by sending a written or email communication to the contact details at the start of this policy; and

    4. Information we receive from other sources (Third Party Information): We are working closely with third parties (including, for example, an administrator who is tracking your use of the Platform on behalf of the entity that has purchased your licence to access the Platform, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

  3. If you contact us, we may keep a record of that correspondence.


    1. We use cookies to distinguish you from other users of the Sites or Platform. This helps us to provide you with a good experience when you use the Platform or browse any of the Platforms and also allows us to improve the Platform and our sites.

    2. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

    3. We may use the following cookies: 

      1. Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart or make use of e-billing services. 

      2. Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. 

      3. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

      4. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

    4. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

    5. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. 

    6. The cookies we use are not currently configured to expire after a specific period.


    1. We use information held about you in the following ways:

      1. Submitted Information: Will be used to enable us to maintain and update the Sites and Platform;

      2. Log information: Will be used to enable us to support any technical queries you may have;

      3. Location information: Will be used to enable us to monitor which stores are being tweeted from. 

    2. We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.


    1. We may disclose some or all of the data we collect from you when you download or use the Platform to any supplier to the extent reasonably necessary to enable us to provide the Platform in accordance with the Terms of Use.

    2. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

    3. We may disclose your personal information to third parties if:

      1. we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

      2. we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;

      3. we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request; 

      4. we deem it necessary to do so in order to enforce or apply the Terms of Use or the terms of our licence agreement with you or the purchaser of your licence, or to investigate potential breaches; or 

      5. needed to protect the rights, property or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


    1. The data that we collect from you may be transferred to, and stored and processed at, a destination outside the European Economic Area (“EEA”) by our staff or suppliers such as card payment processors who operate outside the EEA and who allow us to run and support the Platform and Sites.  By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    2. All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted in Secured Sockets Layer technology for web and mobile data encryption. Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Platform or Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


    1. You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by sending a written or email communication to the contact details at the start of this policy.

    2. Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which the Platform or the Platform are advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.


    1. The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

    2. You can access your personal data via the Platform if you are the purchaser of your licence to use the Platform or by sending written or email communication to the contact details at the start of this policy. You can also request that we make any corrections, updates, or deletions to that data.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you when you next use the Platform or log onto one of the Sites. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Platform or Sites.

Community Service Engage - by Social Retail Group
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