SERVICES

eCommerce Engage
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We will work with you to produce a social and digital strategy purpose built for your business to personalise the customer experience for your customers. 

 

We conduct strategic board level social media audits both internal and external to your organisation. This will ensure that your strategy is both practical and can bring the necessary ROI for your key stakeholders.

Shopfloor Engage

Empower your store colleagues to tweet live from their shopfloor with our unique ShopFloor Engage TM service. We train, coach and support your retail operations teams to provide exceptional customer service at a store location level.

 

After completing our social media compliance training, key colleagues in each location are 'licensed to tweet'. We review their conversations in a supportive way, providing daily and weekly reports. 

A suite of bespoke digital consultancy services to help you grow online.
Digital Engage TM
Customer Service Engage
Customer Service Engage - by Social Retail Group

Empower your customer team colleagues to respond in real time on your social media channels.  We train, coach and support your colleagues to provide exceptional customer service with the team.  

 

After completing our social media compliance training, key colleagues in the team are 'licensed to tweet' . We can monitor their conversations providing you daily and weekly reports. 

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Community Service Engage - by Social Retail Group