September 25, 2020

September 18, 2020

September 11, 2020

Please reload

Recent Posts

#ShopfloorHeroes | 23.10.20

October 23, 2020

Please reload

Featured Posts

#ShopfloorHeroes | 09.10.20

October 9, 2020


 Hello and welcome back to our weekly #ShopfloorHeroes blogpost! 

Before we sign-off for the weekend, we are back with some more awesome content we have seen from Hobbycraft stores on Twitter over the past week.


For this week's blogpost we have selected Hobbycraft Colchester as our hero store for the lovely conversations they have been having with their customers recently. The following conversation began when Hobbycraft Colchester shared a photo of their delivery truck and encouraged their followers to reach out and enquire about any stock they were waiting for.



Store colleague Alex C has used personal sign-offs throughout the conversation which Is great as this adds a more personal feel and allows the customer to know who they are talking to.


Although the store did not have the item that the customer was looking for, Alex C has still encouraged them to have a go at making some velvet pumpkins themselves. This is awesome!


We have also picked out a couple of 'welcoming new followers' tweets from the store. This is a great way to encourage a conversation with new followers and get to know what crafts they like doing:



The colleagues at Hobbycraft Colchester are #ShopfloorHeroes!


Why not try welcoming your new followers on Twitter? Why not try and include a question to encourage conversation and build a rapport with your customers.


To find out more about how we can create #ShopfloorHeroes within your organisation, please email us at or click here and we will call you back.


Please reload

Follow Us
Please reload

Search By Tags
Please reload

  • Facebook Basic Square
  • Twitter Basic Square
  • Google+ Basic Square

(C) Social Retail Limited 2008-2020 All rights reserved